Policies & Procedures

What is the best kind of Massage for me?Not sure what type of massage is best for you? Our team will be happy to help you select the service that best meets your needs.

GROUPS & SPECIAL EVENTS

Want to celebrate a special occasion or relax and unwind with friends, family or co-workers? We can help you create the perfect group outing. To ensure we can accommodate your group’s needs, please provide 2-3 weeks advance notice.
GREAT IDEA FOR:

• Friends’ Day Out/ Girls Day
• Bridal Parties/ Bachelor Parties
• Corporate Groups/Employee Recognition/ Health day
• Holiday Parties/ Family Reunion And more!

SCHEDULING

Services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with us as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.

AGE REQUIREMENT

We are not able to accept appointments for children under the age of 18 years, unless accompanied by a parent or guardian. Children under the age of 18 require a parent or adult guardian signed waiver and/or accompaniment by a parent or adult guardian for services. Online bookings cannot be made by or for any person under 18 years of age. Please contact the office for further information.

CANCELLATION POLICY

24 hours notice is required to cancel or reschedule an appointment. If you fail to provide 24 hours notice or do not show for your appointment you will be charged a cancellation fee. The fee is 50% of your scheduled appointment cost and will be charged to your credit card. 48 hours notice required for groups of 3 or more.

Confidentiality

Massage therapists will safeguard the confidentiality of all patient/client information, including patient/client records, unless disclosure is required by law or court order. Any situation which requires the revelation of confidential information should be clearly delineated in records of massage therapists.

Consent

Massage therapists will respect the patient’s/client’s right to an informed and voluntary consent for the release of patient/client information. Massage therapists will obtain and keep a record of the informed consent of the patient/client, or, in the case of a minor, of the person in parental responsibility before releasing information, unless required by law to do so.

breast Tissue Massage

When massage of breast tissue is therapeutically indicated, the female patient/client must be fully informed and give consent verbally as well as written before the therapist undrapes the breast for treatment. If at any time the client wishes to discontinue the treatment, the session will end.

Boundaries

Massage therapists will respect the patient’s/client’s boundaries with regard to privacy, exposure, emotional expression, beliefs and reasonable expectations of professional behavior. Therapists will respect the patient’s/client’s autonomy.

Massage therapists will avoid exerting undue influence on patients/clients and will never engage in sexual behavior during the course of the professional relationship. The therapist should not engage in sexual conduct or activities, even if the patient/client attempts to sexualize the relationship.

No manipulation of the genital areas is permitted, even at the patient’s/client’s request.

Discrimination

Massage therapists do not discriminate in providing services to patients/clients based upon culture, ethnicity, age gender, belief, or sexual orientation. Massage therapists may, however, restrict their practice to specific age, gender groups, or to specific conditions as long as this is consistent and not arbitrarily applied.

Tipping policy

We kindly suggested leaving a 15% to 20% tip, if you’re able. Twenty percent is generous for the massage therapist and easy on the brain, which may be feeling more relaxed than ever after a massage. It is of course up to you as a client and some people do not tip, it is however a big part of the staffs life and it does help, and yeah they appreciate too.